Shipping Policies

Shipment processing time

All orders are processed within 1 business days. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Shipping rates & delivery estimates

Shipping is free!

Shipment method Estimated delivery time Shipment cost

Free Shipping 7-20 business days
Delivery delays can occasionally occur.

Shipment to P.O. boxes or APO/FPO addresses

Family Pooch ships to residential or business addresses around the world, including APO/FPO/DPO addresses.  PO Boxes need to be able to receive packages to be eligible.

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped and be able to Track your shipment.


Family Pooch will replace any products damaged or lost during shipping. If you received your order damaged, please first contact the shipment carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim.